Nobi - Customer Success Executive

As a Customer Success Executive, I'm committed to driving customer satisfaction and maximizing product adoption. I'm passionate about the intersection of AI and IoT, and I have the opportunity to work with innovative devices like the Nobi lamp. This innovative product utilizes AI-powered features such as fall detection, prevention, and automatic lighting adjustments, while also integrating seamlessly into any smart ecosystem. Additionally, by leveraging data-driven insights and strong communication skills, I empower customers to harness the potential of technology. Whether it's addressing technical challenges or optimizing workflows, I'm dedicated to providing exceptional support and fostering long-lasting partnerships.

Customer Centric Solutions - Small Business Consultant

As a small business consultant (Freelance), I'm thrilled to be able to help businesses grow and succeed by helping them complete tasks so they can concentrate on what they do best! I assist with events, promotions, fundraising, data management, website updates, presentations, and general support to ensure a company's overall success.  Visit - Customer Centric Solutions for more info. 

Decisiv - Sr. Customer Success Manager

After obtaining my MBA I decided that it was time to put it to use!  I fell in love with Decisiv since the first time my boss and I spoke, the first go around it didn't work out, but I kept my fingers crossed! Four months later, as I was working for a different SaaS company, I got an offer I could not refuse, the rest is history! I travel for work (~50%) when I am not working remotely and got to cross off Michigan from my state list (44!) when I visited Hino corporate to train their Tech Service Managers (TSMs) in all the Decisiv products in March of 2023.  Since then I have also crossed of Iowa (45!) when I went to Nebraska to collaborate with Carrier in the Carrier/Decisiv Proof of Concept.  I have a portfolio of over 250+ accounts, these include Hino (USA and Canada), Sentinel customers, EHI (Enterprise Holdings), and independent dealers and shops. The new role definitely has challenges, what's the saying? If you aren't nervous you aren't doing it right. I am plenty nervous so I know I am on the right track!  Unfortunately, I was laid-off in December 2023. 

Spring ISD and Conroe ISD - Teacher

A great achievement was training teachers to use the software eTac (eSchool) and teach them time management tricks and tips when making parent contact. I have extensive experience in curriculum development, lesson plans, training, and delivering of instruction in Spanish, Health, and Journalism classes. I managed award winning teams that have generated publications such as the school newspaper and the yearbook. I became interested in teaching after serving for one year as an assistant principal's secretary, my kids were little and teaching became the prefect career as they were growing up. During my first year as an educator, I taught Health, PE, and coached basketball. Later, leveraging my journalism experience, I became the sponsor of the newspaper and yearbook. I was able to share my experience as a reporter and give students actual working knowledge. Carrying the newspaper and yearbook projects from beginning to end, and seeing the parallel between these projects and a small business, was what propelled me to pursue a Masters Degree at Louisiana State University. Teaching has provided me with a deep understanding of collaboration, flexibility, and patience. 

The Full Attic - Owner

My love for online sales was born when I signed up for an eBay account back in 1997. In 2000, I created The Full Attic, and sold vintage toys through eBay. In 2005, I discovered a niche for gently used designer clothing for children, Dior, Burberry, and boutique items, and the new free-standing, The Full Attic, was born! I had to learn everything from setting up new business, to building an e-commerce website and everything involved in that - branding, doing market research on the User Interface and User Experience of the website, buying inventory and rotating inventory, setting prices, promoting the company using word of mouth, direct mail advertising, search engine optimization (SEO), using accounting software to keep track of sales and finances, using google ads software to see fluctuations in sales and target marketing to a specific niche, managing the store, and growing a business from a locally known online store to doing mostly international sales - sold to every continent except Antarctica and South America. I sold the business inventory in 2012.

BCGI - Customer Success Manager

After my family relocated to Boston, the northeast tech hub, I was hired by BCGI to be a Network Analyst.  I was hired for my  extensive computer knowledge and my bilingual skills, English and Spanish. Thanks to BCGI, I traveled to 40 states, Mexico, and Puerto Rico. I tested software and worked closely with clients during any implementations or changes to the prepaid phone services for all the major carriers (Nextel, GTE, Verizon, etc.). I provided complete documentation of test results that containing detailed analysis of the test platforms performance and functionality. I assisted in the introduction, verification, and validation of new software into the BCGI prepaid platform. I worked closely with clients to help them identify issues and resolve problems in a timely manner. I also worked closely with the implementations team and advised them of inconsistencies and deviations.  I also wrote testing scripts for remote testing, saving the company thousands of dollars in traveling expenses. As the company evolved and created its own software, I conducted UX research on the functionality and usability of BCGI's Mobile Guardian. Once the software was introduced, I traveled to customer site's to train the employees on the application. I worked remotely for 7 years when not traveling to clients sites.  The best part was being able to take my kids with me when I traveled.

Door To Recovery - Marketing and PR

Door to Recovery was a non-profit agency that helped people that were going through alcohol and drug addiction. I was hired to raise awareness of the agency in the community. Having been a news reporter, I was able to write strong press releases that caught the media's attention.  I promoted the organization through radio and television interviews, appearing in popular local shows. I was the Volunteer Coordinator for recruiting runners, runners that would run in our behalf in the Houston Marathon, helped with the gala, or at the corporate office. For the Door to Recovery Gala, I cold called local businesses and solicited auction items for the annual fundraiser. The silent auction at the event raised thousands of dollars for the organization. I also maintained contact with contributors and business partners. I designed all the promotional material, invitation to the gala, and newsletter. 

Univision - TV News Reporter

A television news reporter was my first job after obtaining a Bachelor of Arts in Radio and Television from the University of Houston. Before graduating, I obtained an internship in the 5th rated market working for the Univision station in Houston. During the internship, I contributed to the newscast by creating and researching my own stories and appeared onscreen three times.  Interning in a top TV market, gave me the ability to be hired to open up a brand new station in Victoria, Texas.  Being one of the founders of a television station exposed me to all aspects of starting a media business. I continued to learn how to carry myself in front of the camera, conduct interviews, produce, write, and edit my own packages and stories within the deadline for the 10pm newscast. I teamed up with Union Carbide in Seadrift, Texas to show the company's involvement in the community. I was also involved in making commercials, and worked closely with our sister radio station where we promoted the day's newscast.  I also had the opportunity to write scripts and anchor the 10pm newscast and weather when needed.  

Before Graduation

Houston, TX.

I started working at the age of 14, the only place that would hire me at that age was Arby's. I had to obtain a work permit from my high school at that time. I learned a LOT! Specially about how important it is to have great customer service.  From there I worked retail - eventually becoming a manager of Margo's and Joan Bari.  I was a Customer Service Representative for AMC movie theatre (worked there for 7 years!). I even gave it a go as a Orthodontist assistant at Castle Dental and selling car insurance at Apple Insurance. I also have grocery store experience, I worked as a stocker and cashier at Kroger.  During college I worked for Personalized Business Service (Now Wager Tax, Inc.) doing data entry and payroll administration for the tax and bookkeeping firm.